Try Re-syncing the keyboard and mouse connection for receivers. Have you tried checking the mouse with new batteries?ĭo you get any error when connecting the wireless or wired mouse on your PC?Īs you mentioned the wireless mouse stops responding intermittently.Ĭan you please explain the issue in brief as I did not understand your complete query.Īs you mentioned that when you search for the wireless mouse you are getting the wireless mouse which is not connected to your PC. I understand the wireless mouse stops responding intermittently.ĭid you make any changes to the wireless mouse? Hey there! you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I've been debating whether or not to just go ahead and buy a new one, but I feel like it's a solution I can solve and save a few dollars with. I know this mouse is cheap and very old now. I've been wracking my brain the past few days trying to figure out a solution - I haven't made any software/hardware changes to my laptop to have caused the device to stop working like that. I checked the mouse settings and saw that it was detecting the mouse under input devices, but there was still no movement from my mouse.

I checked the Device Manager and saw that the computer did detect the dongle, labeled 'HP Link-5 micro dongle' every time I plugged it back in. Then I began troubleshooting through Windows. I switched the mouse off and on multiple times, pressed the Connect button several times, and moved the USB dongle receiver to all the other USB ports. I know I replaced the batteries a few weeks before, but I went ahead and put a new set of Energizers just in case (in both cases, the scroll light lit up green, indicating healthy batteries).

Sometimes it will work for a few minutes and stop other times it will work for a second or two and then stop. Now, keep in mind that the mouse will very randomly work when I plug in the dongle and switch the mouse on. We've been through thick and thin! A few days ago, however, I found that it completely ceased to work. So I've had my HP Wireless Optical Comfort Mouse (XA964AA) for about 6 years now and it has never given me issues. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.

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